For patients
Live token & queue tracking
Waiting for hours without knowing when your turn will come is the most tiring part of a clinic visit. With MacMedi, every booking gets a token number, and your screen updates the moment the doctor calls the next patient.
Overview
About live token & queue tracking
In most clinics the only way to know when your turn will come is to sit and wait. Elderly parents, sick children and people who took leave from work all end up spending hours in a crowded room, often for a five-minute consultation.
MacMedi gives every booking a token number and connects it to the doctor's queue. When the doctor calls the next patient, your phone updates within moments. You can see the token being served now, how many people are ahead of you and a rough waiting time, so you can plan your day around your visit instead of the other way round.
Why it helps
What live token & queue tracking does for you
- 01
Know exactly where you stand
See your token, the token being served now and how many patients are ahead.
- 02
Wait from home
Leave only when your turn is close, instead of sitting in a crowded waiting room.
- 03
Alerts when it's nearly your turn
Get a reminder on WhatsApp or SMS so you don't miss your call.
How it works
Step by step
Book a slot
Pick a doctor and a time. You get a token number right away.
Watch it live
Your token screen updates each time the doctor calls a patient.
Head out on time
When only a few patients are ahead, make your way to the clinic.
FAQ
Common questions
Does the token update by itself?
Yes. When the doctor calls the next patient, every waiting patient's screen updates without refreshing.
What if I miss my turn?
Talk to the clinic. The doctor can call you next or adjust the queue from their app.
Explore more
More for patients
Find verified doctors
Search by symptom, speciality or city and look for the Verified badge.
Learn moreMacMedi ID & family accounts
One sign-in with your mobile number, for you and your whole family.
Learn moreOnline payments & pay at clinic
Pay by UPI, card or netbanking, or choose pay at clinic.
Learn more
Bring MacMedi to your clinic or city
We are starting with a pilot city and growing one city at a time. Doctors, clinics and labs can join early.