For patients

Live token & queue tracking

Waiting for hours without knowing when your turn will come is the most tiring part of a clinic visit. With MacMedi, every booking gets a token number, and your screen updates the moment the doctor calls the next patient.

Overview

About live token & queue tracking

In most clinics the only way to know when your turn will come is to sit and wait. Elderly parents, sick children and people who took leave from work all end up spending hours in a crowded room, often for a five-minute consultation.

MacMedi gives every booking a token number and connects it to the doctor's queue. When the doctor calls the next patient, your phone updates within moments. You can see the token being served now, how many people are ahead of you and a rough waiting time, so you can plan your day around your visit instead of the other way round.

Why it helps

What live token & queue tracking does for you

  • 01

    Know exactly where you stand

    See your token, the token being served now and how many patients are ahead.

  • 02

    Wait from home

    Leave only when your turn is close, instead of sitting in a crowded waiting room.

  • 03

    Alerts when it's nearly your turn

    Get a reminder on WhatsApp or SMS so you don't miss your call.

How it works

Step by step

  1. Book a slot

    Pick a doctor and a time. You get a token number right away.

  2. Watch it live

    Your token screen updates each time the doctor calls a patient.

  3. Head out on time

    When only a few patients are ahead, make your way to the clinic.

FAQ

Common questions

Does the token update by itself?

Yes. When the doctor calls the next patient, every waiting patient's screen updates without refreshing.

What if I miss my turn?

Talk to the clinic. The doctor can call you next or adjust the queue from their app.

Bring MacMedi to your clinic or city

We are starting with a pilot city and growing one city at a time. Doctors, clinics and labs can join early.