For patients
WhatsApp & SMS reminders
You shouldn't have to keep checking an app. MacMedi sends booking confirmations, reminders and token alerts on WhatsApp and SMS, the apps you already use every day.
Overview
About whatsapp & sms reminders
Most people don't want another app to keep checking. They already use WhatsApp and SMS every day, so that is where MacMedi sends your updates: booking confirmations, reminders before your appointment and a heads-up when your token is close.
Messages are sent through a separate system from bookings and payments. That means a delay in messages can never stop you from booking or paying. If a message can't go out straight away, it waits in a queue and is sent as soon as possible.
Why it helps
What whatsapp & sms reminders does for you
- 01
Booking confirmed
Get your token and appointment details as soon as you book.
- 02
Timely reminders
A reminder before your appointment so you don't forget.
- 03
Reliable delivery
If a message can't be sent right away, it is queued and sent as soon as possible.
How it works
Step by step
Book
Confirm your appointment in the app.
Get confirmation
Receive your token on WhatsApp or SMS.
Get reminded
Receive a reminder and an alert when your turn is close.
FAQ
Common questions
Will my booking fail if messages are delayed?
No. Booking and payment never wait for messages. Reminders simply arrive a little later.
Explore more
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One sign-in with your mobile number, for you and your whole family.
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Bring MacMedi to your clinic or city
We are starting with a pilot city and growing one city at a time. Doctors, clinics and labs can join early.